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Field Service
Excellence at the Frontline

Today’s Field Service companies are managing challenges with remote workforces being sent all over the globe to assess, audit, repair and maintain equipment, specific processes, job sites and teams. How does a remote field service organization keep their frontline workers connected, knoweldgable, enagaged and focused on elevating operational performance? Rever helps harness the power of these field service frontline teams to cross pollinate idea and problem solving sharing which in turn dramatically elevates operational performance across the entire Field Service organization.

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Adopting Rever as a global platform has allowed us to keep our field service teams fully engaged in solving problems and generating new improvement ideas, which are critical for us to achieve our operational excellence goals. Rever has been a big reason why we have made so much progress in meeting our operational excellence KPI's.

Operations Leader

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YOUR KEY SUCCESS METRICS

Elevate Operational Performance:

Downtime to Operating Time Ratio

Average Resolution Time

Employee Productivity

Completed vs Invoiced Jobs

Days w/o Incident

Revenue on Field Service Job

YOUR MISSION

Harness the power of frontline workers to elevate operational performance across all aspects of the company.

Leverage expertise, innovation, and operations at the frontline to consistently deliver Field Service on time and on budget and which result in higher customer quality and operational efficiency.

CHALLENGES

Roadblocks to program success and KPIs

Standard Work

- Making sure standards are followed in the field
- Consistency with standard work guidelines

Communication

- Keeping Field technicians updated on company policies
- Opportunity to effectively communicate with remote employees
- Compliance related to communications

Operational Accountability

- Gov't Regulations & Supply Chains
- Operational guidelines being followed remotely
- Productivity without direct oversight

THE SOLUTION

Harness Innovation and Drive Performance

Empower the Frontline to Innovate and Improve
-Activate your teams to find new improvement opportunities to uncover more ideas
-Decentralize experimentation and approvals to drive velocity


Create a Frontline Network to Align and Collaborate
-Establish goals coordinated with company objectives to stay focused
-Provide insights into performance impact to measure what matters with real-time dashboards


Drive Frontline Programs to Accelerate
-Leverage smartphone technology already in their hands to activate the frontline
-Centralize data into a unified platform to uncover insights and make better decisions

REVER PLATFORM

Rever Features & Benefits

Rever's mobile App and SaaS platform empower the frontline to identify and address quality failures, while providing leadership with real-time visibility and analysis to rectify quality lapses and tackle the root cause.

Mobile App

Smartphone or tablet, anyone can record defects or quality gaps anytime, anywhere.

Guided Workflow

Quick Action template guides user to identify basic quality issues uncovered.
8D Problem Solving guides user through a root cause and deeper analysis. Quick Action template guides users in identifying basic quality issues that were previously unknown.
8D Problem Solving guides users through root cause and deeper analysis.

Identify the source

With configurable tags, easily identify where the defect occurred, in which machine or for what product.

Gamification

Participants improving quality are rewarded immediately by earning points and leaders have the ability to recognize individuals. Participants that improve quality are rewarded through points and leaders have the ability to recognize individuals.

Campaigns

Turn defects into campaigns for your teams to align around solving the root causes of the quality gap. Turn known defects into campaigns to focus your teams on solving the root causes of your highest priority quality gaps.

Virtual Teams

Connect individuals across teams to get the right people together, and foster collaboration across the company. Remove ideation silos and connect individuals to encourage all star teams that are tailored to the safety challenges they are solving.

Data Insights & AI

Transparency into all activities to share learnings, anlayze trends, and automatically recommend improvements across groups. Algorithmic horsepower to amplify user efforts through shared learnings, trend analysis and recommended improvements.

Dashboards & Reporting

Real-time insights into participation activity and performance impact.

Kaizen for Everyone
BUILT FOR YOU AND YOUR TEAM

Engaging Everyone to Elevate Operational Performance

Rever pushes innovation and improvement to the frontline, empowering employees from all areas in the company to improve the ways of working on a daily basis.

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Empower your team

CONTACT US

Don't let another day go by with your most valuable resource untapped.
Let's explore how Rever can help you.

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