Quality Management
at the Frontline
Rever allows everyone to identify, track, and resolve quality anomalies.
Accelerate issue resolution to elevate operational performance
YOUR KEY SUCCESS METRICS
Elevate Operational Performance by:
Minimizing number of defects per batch
Tracking perfect order performance
Controlling return material authorizations (RMAs)
Decreasing corrective action requests (CAR)
Minimizing the customer return rate
YOUR MISSION
Accelerate quality issue resolution to elevate operational performance.
Achieve higher levels of customer satisfaction by consistently delivering the highest quality products and services possible.
CHALLENGES
Roadblocks to program success and KPIs
Late detection of quality defects
Associates are delayed in reporting and fixing the issue. Meanwhile, the impact on the customer and productivity worsens.
Unfulfilled basic operating conditions
Problems remain unresolved by those closest to the activity while frustration builds.
Accountability to root cause
Inability to efficiently tackle the root cause of quality problems due to lack of proper tracking of time, place, and person.
THE SOLUTION
Make Everyone Accountable for Quality
Empower the Frontline to Improve Quality
-Allow everyone to report and fix quality problems quickly
-Get transparancy into the what, where, who, and when to tackle root causes
Connect the Frontline to Align and Collaborate
-Enable individuals and teams to work together and share learnings
-Provide insights of quality enhancements on performance KPIs
Drive Frontline Quality Programs
-Leverage smartphone technology already available at the frontline
-Centralize data to report on quality initiatives with real-time dashboards
REVER PLATFORM
Rever Features & Benefits
Rever's mobile App and SaaS platform empower the frontline to identify and address quality failures, while providing leadership with real-time visibility and analysis to rectify quality lapses and tackle the root cause.
Mobile App
Smartphone or tablet, anyone can record defects or quality gaps anytime, anywhere.
Guided Workflow
Quick Action template guides user to identify basic quality issues uncovered.
8D Problem Solving guides user through a root cause and deeper analysis. Quick Action template guides users in identifying basic quality issues that were previously unknown.
8D Problem Solving guides users through root cause and deeper analysis.
Identify the source
With configurable tags, easily identify where the defect occurred, in which machine or for what product.
Gamification
Participants improving quality are rewarded immediately by earning points and leaders have the ability to recognize individuals. Participants that improve quality are rewarded through points and leaders have the ability to recognize individuals.
Campaigns
Turn defects into campaigns for your teams to align around solving the root causes of the quality gap. Turn known defects into campaigns to focus your teams on solving the root causes of your highest priority quality gaps.
Virtual Teams
Connect individuals across teams to get the right people together, and foster collaboration across the company. Remove ideation silos and connect individuals to encourage all star teams that are tailored to the safety challenges they are solving.
Data Insights & AI
Transparency into all activities to share learnings, anlayze trends, and automatically recommend improvements across groups. Algorithmic horsepower to amplify user efforts through shared learnings, trend analysis and recommended improvements.
Dashboards & Reporting
Real-time insights into participation activity and performance impact.
