at the Frontline
Rever allows everyone to identify, track, and resolve quality anomalies.
Accelerate issue resolution to elevate operational performance
YOUR KEY SUCCESS METRICS
Elevate Operational Performance by:
Minimizing number of defects per batch
Tracking perfect order performance
Controlling return material authorizations (RMAs)
Decreasing corrective action requests (CAR)
Minimizing the customer return rate
Accelerate quality issue resolution to elevate operational performance.
Achieve higher levels of customer satisfaction by consistently delivering the highest quality products and services possible.
Roadblocks to program success and KPIs
Late detection of quality defects
Associates are delayed in reporting and fixing the issue. Meanwhile, the impact on the customer and productivity worsens.
Unfulfilled basic operating conditions
Problems remain unresolved by those closest to the activity while frustration builds.
Accountability to root cause
Inability to efficiently tackle the root cause of quality problems due to lack of proper tracking of time, place, and person.