What problem are you trying to solve?
Answering this question is crucial before we can explore any solution.
Here are some of the most common symptoms we can address within a Continuous Improvement or Ideation initiative:
- People are submitting complaints rather than proposing solutions;
- The Idea Evaluation Committee has become the bottleneck;
- 90% of ideas get rejected, and the rest are stuck in analysis;
- It takes over six months to implement the few approved suggestions;
- People are losing trust in the system and no longer participate;
- The rewards generate more conflict than collaboration;
- Participants don't feel recognized for their efforts;
- The same problems and ideas get repeated in different locations;
- The system has become a burden to manage;
- Nobody is happy with the results: neither managers nor employees;
It is common to face the issues above, and the primary cause boils down to this fact: you are using a suggestion box and a centralized evaluation funnel.
You might be using a physical box, an email inbox, a spreadsheet, a shared drive, or a hack of all of the above. It's pretty common, and it's already a good start. Much better than nothing, for sure.
So, if boxes or funnels are not the way to go, what is?
Click below to find out: