Read more rever reviews

Support Policy

Version: July/30/2023

This Support Policy describes our policy regarding customer and user support and applies to paid customers and users of Rever. If you need information regarding Rever, feel free to contact us by email at, we will be happy to answer your questions.

1. Support Channels

We offer support and assistance only to the Customer representatives and Users of our Service provided that they communicate with us through the following channels:

2. Self-Help Documentation

We provide several guides and documentation regarding the Rever platform available for free at 

3. Support Hours

Support is provided from 8 a.m. to 4 p.m. PST (GMT -7) from Monday to Friday.

4. Support Response Time

Support requests created by authorized users of the platform will receive a response as follow

 5. Incident Resolution

Incidents will be resolved based on their Priority and Rever will seek to to provide a solution within the Target Resolution Time below:

6. Exclusions

Rever will have no obligation to provide Support in the following cases:

  • When the User does not belong to a paid customer
  • When Use of the Service by the User is not authorized by the Agreement
  • General Internet Problems, force majeure events or factors outside of Rever’s control
  • User’s equipment, software, network connections or other infrastructure
  • Support is related to third party systems

7. Changes To This Policy

This Support Policy is effective as of July, 30, 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Support Policy at any time and you should check this Support Policy periodically. Your continued use of the Service after we post any modifications to the Support Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Support Policy.

8. Contact Us

If you have any questions about this Support Policy, please contact us by sending an email to or by using our Help Center.

Today can be the day you start engaging the untapped potential of your frontline with Rever’s SaaS platform.

Contact us