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REVER LIBRARY





Quality - Supply Chain
Consistent process for capturing quality issues at the source by customers, and in collaborating to resolve issues as well as address root causes.
ACTIVATING THE UNTAPPED POTENTIAL OF THE FRONTLINE
Today's Challenges

Quality  issues captured, communicated, and addressed in a variety of processes leading to inconsistent results and customer frustration.

  • Lacking a standard process to capture quality issues generated regularly
  • Lack of transparency as to the details of the quality issue, as well as to the source of issues  
  • Leveraging communications tools like Text Messaging, WhatsApp, or Slack that does not provide insights into history, trends, and accountability
  • Unable to effectively resolve disputed chargebacks

 

Rever Benefits

Consistent process for capturing quality issues at the source by customers, and in collaborating to resolve issues as well as address root causes.

  • Partners can capture quality issues in a consistent manner with a standard descriptions
  • Share quality issues in a common system among the partner team and the internal mgmt/quality team
  • Provide visibility into incoming quality issues to reduce confusion and increase transparency
  • Provide documentation/proof for disputes regarding chargebacks and financial penalties
HOW REVER HELPS
Capture Quality Issues
1

Quality issues captured at the source internally or externally via standard workflow. Key information -Product Number -Location -Team member -Picture
Enable Partner Liaisons
2

Enable Quality Team members in different supplier locations to access and share quality issues to centralized management / quality team
Increase Quality Issue visibility
3

Management and quality teams can easily navigate and understand incoming quality issues, reducing confusion and increasing transparency
Take Action
4

All team members can take action on quality issues and provide documentation/ proof for chargebacks and financial hits
IN ACTION
Automotive Manufacturing
Customers Capture Issues
Seats received by customer are inspected Any issues are captured to include a standard set of information and a picture


Customer Communication
Issues are visible immediately to management when a team member identifies an issue Team members assign the right people to the issue and update the customer


Track Issues
Issue resolution is tracked and customer is updated Documentation is created to help with any potential disputes Dashboards provide real-time insights and reporting into activity and trends