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REVER LIBRARY





Warehouse Logistics
Rever allows all employees to drive a consistent process to capture and address quick fix issues as well as more robust problems.
ACTIVATING THE UNTAPPED POTENTIAL OF THE FRONTLINE
Today's Challenges

Daily, unexpected, issues are being addressed inconsistently without a standard process to track and learn from these issues.

  • No standard processes to address quick fixes, or robust problems, in an effective manner
  • Unable to get the right expertise involved in the team trying to solve the problem
  • Lack of organizational learning has the same problem being solved again and again
  • No visibility into issues captured, in-process, resolved
  • Unable to recognize the individuals making an impact

 

Rever Benefits

Rever allows all employees to drive a consistent process to capture and address quick fix issues as well as more robust problems.

  • Standardized process, available to everyone, to address problems in an effective manner
  • Build virtual teams to ensure the right skills and expertise is part of the team to solve the problem
  • Maintain and share the learnings to eliminate solving the same problem multiple times
  • Dashboards for visibility into the activity and performance impact of solving operational problems
  • Recognize the individuals driving performance
HOW REVER HELPS
Capture the Issue
1

Start by capturing the situation and decide whether this issue: - Can be resolved quickly at the source - Needs a deep dive root-cause analysis after containment
Immediate Action at the Source
2

If possible, issue is addressed immediately by individual, or team, reporting it. Resolution is documented and tracked. Key information -Issue Description -Type of issue -Location/department -Picture
Deep Dive Problem Solving
3

A virtual team is created and a more robust problem solving process is launched. Resolution is documented and tracked. Key information -Description -Location/department -Team -Containment
Track, Report, and Recognize
4

Maintain visibility into problems being addresses and report on their performance impact. Recognize those individuals solving problems.
IN ACTION
Food Manufacturing & Distribution
Operators capture their findings and operational issues
Operators capture any type of issues faced in the warehouse and add a team to solve them.


Supervisors review and collaborate to tackle all problems
Supervisors work together with operators to apply quick actions or to analyze the possible root causes of the problems. Information is updated in mobile devices by any team member at any time.


Issues are tracked to avoid recurrence and to recognize participants
All issues are tracked to avoid having the same problem multiple times. Best solutions and participants are acknowledged by Management in company events.