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Activating the Frontline to Drive Innovation and Performance Improvement


In a world of increasing competition and unpredictable economics trends such as trade tariffs, UniCarrier - a subsidiary of Mitsubishi Heavy Industries - has to be more dynamic, innovative, and productive than ever. Harnessing frontline innovation is a core tenet at UniCarrier.

Rever Solution

Align Objectives: Launching campaigns around specific organization priorities with Rever Challenges. Dashboards provide real-time insight into accomplishments.
Empower Employees: Easy to use application in everyone's hands. Connecting individuals and team to collaborate and learn from each other.
Execute Operations: Leveraging guided PDCA workflow to get the appropriate review, approval, and then take action.


Unicarrier launched their program with a big launch event to their entire plant. That commitment by the leadership team has paid dividends through ongoing participation by all associates.
-Safety: Better Visual Management to identify key materials and prevent safety hazards
-Quality: Receiving identifying damaged parts prevents quality issues later in the process
-Costs: Over $825K USD Annual Savings
-Delivery: Faster layout change allows saves 1 min per production part in one line
-People: 650+ Ideas with over 80% implemented in 9 months

Mary Gatlin
Senior Manager

“What is so powerful for our team is, it is so easy to get lost in the analytics of trying to make a decision, but here we go straight to the experiment part. That speaks volumes to being able to get our frontline to help us solve some of our most challenging problems that impact our customer experience.”

About Unicarrier

UniCarriers Americas Corporation (UCA) is a manufacturer of material handling equipment and part of one of the world’s largest global manufacturing companies, Mitsubishi Heavy Industries. Proudly based in Marengo, IL, our highly motivated workforce is dedicated to ensuring a superior customer experience, having earned us a solid reputation as the quality leader in the forklift industry.

About Rever

Headquartered in Menlo Park, CA (USA), Rever is a Software as a Service (SaaS) company offering a digitized Continuous Improvement system for global industrial companies. It helps them engage and recognize all their frontline employees for executing daily improvement ideas and automatically share and reuse best practices across sites.